Tell Us About the Building First

In West Hollywood the building often sets the schedule. A condo board may want notice before anyone goes up on the roof. A duplex owner may need to unlock the side yard where the condenser sits. A hillside house can put the outdoor unit down a run of steps or on a narrow ledge. Tell us which kind of building you are in and who signs off on access. Add the system's age and brand if you know them, where the indoor and outdoor units are, and what the system is doing. A technician reads it and calls back to confirm, usually within a day, so the first visit is the right one.